National Debt Helpline
For direct assistance,
please give us a call
National Debt Helpline
Vinnies operates the National Debt Helpline in Western Australia.
Call the National Debt Helpline on 1800 007 007 when you’re in financial trouble.
Trained financial counsellors will assess your situation and provide you with free advice to help you move on. If your matter is more complex, they can refer you to your closest face-to-face financial counselling service.
Our financial counsellors are non-judgmental, qualified professionals who will guide you through your options and help you plan your way out of debt.
How long the helpline call takes
The length of your phone financial counselling session will depend on your individual enquiry. Our financial counsellors may arrange to call you back for a longer chat if needed, or they might ask you to pop in to see a counsellor in your local area if your situation is more complex.
When you call, try to have the following information ready:
- Details of your income
- A list of all debts
- Copies of (or information about) all loan agreements
- Details of current and outstanding bills
- Copies of (or information about) any court documents you’ve received
- Letters about bills and debts that seem urgent
If you don’t have everything, don’t worry. We’ll work through it with you when you call.