In mid-January, the Australian Government launched a new National Debt Helpline (NDH), investing $44.1 million over five years to assist vulnerable Australians experiencing financial stress. The initiative is designed to help people navigate financial crises, manage debt, and build long-term financial capability and resilience.

St Vincent de Paul Society WA has been successful in retaining the NDH contract for Western Australia for the next five years, ensuring continuity of vital support services across the state.

“More than 200,000 people will be supported to navigate financial crises and build their financial capability, wellbeing and resilience as a result of the funding,” said Minister for Social Services, Amanda Rishworth.

“This funding is vital for those struggling to receive help to manage their finances, reduce debt and build a stronger, more secure future for themselves, their families and communities,” the Minister added.

The NDH provides free, accessible financial counselling services for people experiencing financial difficulties, or to help find solutions and manage their debt.

Contact can be made via phone or online through web chats.

Funding of $27.4 million will be distributed between eight organisations to support the National Debt Helpline, along with the expansion of an online booking system trialled in SA, WA and the NT, so people who need support can get it in a way that best suits them.

Financial Counselling Australia will also receive $16.7 million to support the NDH with coordination and training and other programs to assist the needs of Australians in financial difficulty – ensuring staff have the most up to date resources to best support Australians using the service.

Further information on financial services, including how to find financial wellbeing providers, is available on the Department of Social Services website. Help is available through the National Debt Helpline via calling 1800 007 007 or visiting ndh.org.au.