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How We Manage a Complaint

How We Manage a Complaint

National Council recognises the importance and value of listening and responding to concerns and complaints, ensuring all individuals feel safe and supported when interacting with the Society. 

Complaints are managed fairly and with respect and feedback is valued as a driver for continuous improvement.

Vinnies National Council Complaints Management Principles

Vinnies National Council Complaints management process diagram

Vinnies National Council Complaint response process graph

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