How to Make a Complaint
The St Vincent de Paul Society National Council treats everyone fairly and with respect. This information tells you how to make a complaint about National Council, to National Council and what we do about it.
What you can complain about
Call us on
In person to a staff member or volunteer
Mail to: National Council PO Box 9427 Deakin ACT 2600
Translating and Interpreting Service call
For speaking or hearing support, the National Relay Service are available at NRS Access Hub:
If You Are Still Not Happy
If you are still not happy with how we have responded or managed your complaint, in certain situations the Australian Charities and Not-for-profits Commission may have the power to investigate.