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We understand that changes in your neighbourhood may raise questions. We want to take this opportunity to provide clarity about the work we do, our values, and our commitment to child and community safety. We work tirelessly to support some of the most vulnerable members of our community, including young people and families facing homelessness. Below are some answers to common queries you might have about the new service.
Thank you for welcoming this important initiative into your community. Together, we can provide safety, dignity, and hope to those who need it most.
This is a safe, supported accommodation facility for women experiencing or at risk of homelessness. It offers more than just a place to stay, residents will receive individual case management and wraparound support to help them move towards stable, long-term housing.
No, this is not a crisis shelter or walk-in service. It is a referral-based supported accommodation service where each resident is assessed for suitability and supported with structured case management.
The service will support:
Women aged 55 and over
First Nations women aged 50 and over
Women aged 18 and over who receive the Disability Support Pension
Any children or dependents of these women
These are some of the most vulnerable members of our community, often facing housing insecurity through no fault of their own.
This service will support women who are not at risk of current violence or in immediate danger. It will support women who are facing severe financial hardship, have no stable place to live, and need support to secure a long term stable home.
Women whose safety is currently at risk will be referred to our domestic and family violence service partners in the area. Our site will prioritise women who are experiencing significant financial hardship and have no stable place to live which may be a consequence of many factors.
The redeveloped facility includes 32 secure rooms, each designed to support the privacy, dignity, and safety of residents.
The capacity the facility will house will change and will be dependent on appropriate referrals received. We can and will scale up or down the number of residents at any one time, dependent on the capacity required to work with each person.
We will be accepting dependents up to 12 years of age.
We use a number of tools designed on intake and during the persons time in our support to assess suitability, needs, risks and goals. Post referral, our intake assessments determine eligibility, this includes but is not limited to current and historical information around mental health, substance use, criminal history, health and mobility, any prior or current connection with institutions, what supports are currently in place, assessment of trauma responses, child protection orders, level of care and support needs.
The goal is to help each woman transition into stable housing and regain independence. Each resident receives individual case management and access to services like:
Healthcare and counselling
Housing navigation
Life skills and education programs
Yes. The service will be staffed seven days a week by two support workers and a dedicated case manager. In addition, after-hours on-call support will be available to residents to ensure 24/7 assistance.
Our local Member conference will also be onsite supporting each week (exact hours to be determined). We additionally work closely with other specialist services in the area who will attend site for coordinated support for people we assist. We will likely also undertake a volunteer recruitment to add additional practical support.
The facility is staffed 7am-7pm, 7 days a week, by trained support workers and a case manager, with after-hours on-call staff available 24/7. This ensures appropriate supervision and swift responses to any issues, though these are rare in such services.
We have extensive experience in delivering homelessness services across New South Wales and have based this staffing on similar models. We acknowledge every site is unique and will scale up or down the number of residents depending on support needs.
There will not be 24-hour security personnel on site; however, the rooms will have secure access, be equipped with duress alarms and CCTV, and staff will be on call 24/7 to respond to any urgent issues. The safety and wellbeing of our residents and their neighbours remain a top priority, and appropriate measures are in place to ensure support is always available.
Visitors will be limited to support services. We will facilitate for the residents to meet social supports off site. Adherence to this will be a requirement of our accommodation agreement.
Staff will coordinate and manage the support services, volunteers and members who are accessing site.
No. The facility is secure and professionally managed, and the residents are women in need of stability and support, not individuals who pose a risk to others.
Residents are selected based on eligibility and need, many have simply fallen on hard times and are seeking a safe place to rebuild. The service is designed to be a calm, respectful, and safe environment for both residents and the broader community.
Yes. The safety of both residents and the surrounding community is our priority. At no time will we not be onsite within school hours.
The service is:
Secure and professionally staffed every day
Operated by a reputable organisation with decades of experience in managing supported accommodation
Housing vulnerable women, not individuals who pose a risk to the community
Yes, our safety and emergency management and child safety teams have developed risk assessments and are live documents consistently reviewed as needed. To ensure the wellbeing and safety of all students and incoming residents, we have committed to share relevant assessments with key Maitland Newcastle Diocese personnel including child safe and safety and emergency management teams, to ensure we are aligned on potential risks, they are aware of our mitigation strategies and we can collaboratively consider any joint protocols or controls. We will continue to refine based on feedback received to ensure we mitigate risk to the best of our ability.
No. The facility will operate quietly and respectfully, with no disruption to school operations, pick-up/drop-off routines, or playground activities.
The facility has its own secure entrance and exit and is self-contained. We are working with the school to arrange new and appropriate privacy fencing between the two properties. However, just like any other neighbour, some casual and friendly interaction may naturally occur, similar to any residential community.
We understand that the proximity to the school may prompt questions, and we are keen to maintain an open and transparent relationship. We'd also be delighted to explore ways the school community might connect with or support the women accessing the service, whether through donation drives, community projects, or educational activities that build compassion and awareness.
The St Vincent de Paul Society NSW has clear procedures and professional protocols in place to manage incidents. In the rare event that concerns arise, the service will respond promptly and work cooperatively with local stakeholders, including the school if needed.
We are beyond grateful to have been gifted this former aged care facility by the Sisters of St Joseph of Lochinvar. It is rare to receive a building that is already well-suited to residential accommodation and located within an established community close to services and public transport.
We are currently in the midst of a housing crisis, and the need for safe, supported accommodation has never been greater, especially for older women.
This gift is an opportunity to change lives. By opening this facility, we can help vulnerable women, provide stability in a time of crisis, and support their journey toward long-term housing.
We don't anticipate an increase from the use required by the previous aged care facility, its staff, residents and visitors. We will engage with council should this need arise.
The service is funded through a combination of government and community support.
Funding has been secured through the NSW Homelessness Innovation Fund 2024–2025. This ensures the service is sustainable and delivered using a best-practice, person-centred model.
In addition, the service is supported by funding from the St Vincent de Paul Society NSW, allowing us to deliver a high-quality, person-centred model of care.
Supported temporary accommodation provides short-term housing with on-site support services for individuals and families experiencing homelessness or facing housing instability. This model of care will help move away from reliance on hotels and motels for temporary accommodation and instead offer more stable, secure, and supportive accommodation.
Yes. This new service enhances the Society NSW’s already significant footprint in the region. We currently operate the Matthew Talbot Hostel in Newcastle, which provides crisis accommodation and case management for men; an assertive outreach team supporting rough sleepers; Vinnies Vans; and a number of local Member-led Conferences.
Yes, we would love to collaborate with the school and families to support women in our community. Your kindness can help vulnerable women feel safe, welcome, and supported. Whether you’d like to learn more, volunteer, make a donation or explore partnership opportunities, please get in touch or Click here for some ways you can support.
We're not taking clothing donations at this time, but we welcome your donations at our Vinnies Shop in Swansea. All the funds raised through the sales of donations to our Vinnies Shops go straight back into funding services like this.
If you have any further questions, would like more information, or are interested in supporting or connecting with the service, we warmly welcome you to get in touch via email, SwanseaSTA@vinnies.org.au
We encourage you to view this short video, which highlights the positive impact of our services for women facing housing challenges
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