Disability Services
We are here to support you to live the life you choose and help with skills development and employment goals. Your wellbeing and independence are what matters the most to us. We will work with you to provide the support you need.
We are an approved National Disability Insurance Scheme (NDIS) provider. This means our services and our practices are audited against the National Standards for Disability Services.
If you need support and you’re not sure how to access this support, we can guide you through the process and assist you to access the NDIS if you are eligible or support you to access community based supports and services if you are not eligible for the NDIS.
For direct assistance,
please give us a call
Contact Us
Call: 13 18 12 (during business hours)
Email: NDISenquiries@vinnies.org.au
Translation Support: 131 450 or TIS website (external link)
If you have hearing or speech loss:
TTY: 1800 555 677
Speak and Listen: 1800 555 677
SMS: 0423 677 767
National relay service: 1800 555 727 or National Relay Service website (external link)
Services provided
- Support co-ordination
- Disability Accommodation Services
- Community Access and Participation
- Employment Services
What makes us different?
- We treat all of the people we support fairly and with respect, in line with the National Standards for Disability Services
- We believe achieving inclusion and equity for people with disability is everybody's responsibility, including the whole community: individuals, organisations, businesses, governments and people with and without disability.
- We want to hear from the people we assist, their families and other important people in their lives. We have made this commitment (link commitment statement) and embed these practices in our service delivery
- We want to do things better; we focus on making improvements to our services every day.
Complaints & feedback?
We welcome your feedback, complaints and compliments. This provides us with important information about how we can improve our services.
How to provide feedback or complaints to Vinnies NSW:
Email: complaints@vinnies.org.au OR NDISenquiries@vinnies.org.au
Phone: 13 18 12
Mail: PO Box 5 Petersham NSW 2049
The NDIS Commission can also take complaints from anyone about:
- NDIS services or supports that were not provided in a safe and respectful way.
- NDIS services and supports that were not delivered to an appropriate standard.
- How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant.
A complaint can be made to the NDIS Commission by:
Phone: 1800 035 544 (free call from landlines) or TTY 133 677.
Interpreters can be arranged.
National Relay Service: Then ask for 1800 035 544.
Please click here for further information about the NDIS Commission.