If you, or somebody you know, arrived in Australia by boat between August 2012 and January 2014 and are yet to lodge an application for asylum, you should immediately

  • contact the legal centre or migration agent that is helping you; or,

  • if you do not already have someone helping you with your claim, contact your nearest legal centre immediately to see if they can help.

You should do this before you talk to the Department: it is vital you get legal advice to assist with your application.  The earlier you talk to a lawyer, the better.

The Department will need to receive postal applications on or before Friday 29 September 2017. As the deadline draws to a close, there is likely to be insufficient time to lodge a paper application by post if it has not already been sent. With only a few days remaining, applicants will need to lodge online.

Lodging application online

To lodge an application online, go to ImmiAccount. If required, help desk support is available during business hours and can be accessed from the form available at www.border.gov.au/immiaccount.
The Department will have limited services available on Saturday 30 September to support online lodgements. If you are experiencing issues, you must use the form to seek help at www.border.gov.au/Trav/Visa/Immi/immiaccount-technical-support-form

Confirmation that application has been received

If an asylum seeker believes they have lodged an application, but have not received any correspondence from the Department (or confirmed lodgement online), they must contact the Department at onpro.engagement@border.gov.au. This service is only available until Thursday 5 October during business hours.

In-language support and resources

The Government has made available a number of translated documents and audio aids to assist asylum seekers who are preparing their applications. This includes:

  • Up to four hours of government-funded telephone interpreter assistance. Information about how to access this telephone assistance should be included in the letter sent by the Government.
  • Audio aids for the application forms in Rohingya, Hazaragi and Tamil.
  • Translated application forms and guidelines.