Households in the dark

Mapping electricity disconnections in South Australia, Victoria, New South Wales and South East Queensland

This project has analysed and mapped approximately 200,000 electricity disconnections for non-payment raised by AGL in South Australia, Victoria, New South Wales and South East Queensland between July 2012 and July 2015.

As the purpose of this project was to explore when, where and why households are disconnected from electricity, rather than a single retailer’s disconnection practices, the data set has been normalised based on AGL’s market share. This study therefore shows when, where and why households are disconnected if all retailers disconnect at similar rates to AGL. Furthermore, in analysing the postcodes with the highest disconnection numbers, we have normalised the data based on the postcodes’ population size.

Download report | Households in the dark

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Contact: Gavin Dufty
Manager, Social Policy Unit (Victoria)
St Vincent de Paul Society
Phone: (03) 9895 5816 or 0439 357 129


Report by the St Vincent de Paul Society and Alviss Consulting | May 2016


Coverage
 

Electricity disconnection hotspot map pinpoints 'huge economic challenges'
Amy Bainbridge, Consumer Affairs Reporter, ABC News | June 9, 2016 6:30am

Disconnection modelling shows hundreds of households struggling to pay power bills
Amy Bainbridge, Consumer Affairs Reporter, ABC News AM | June 9, 2016 8:23am

Victorian Households powerless
Emma D'Agostino, Bendigo Advertiser | June 9, 2016 2:30pm


Cameron Atfield, Brisbane Times | June 9, 2016

Dubbo ranked high for power disconnections
Faye Wheeler, Daily Liberal | June 10, 2016 4:00am

Power cuts hurt vulnerable
Olivia Shying, The Courier (Ballarat) | June 15, 2016, 2:50pm

Interviewee: Gavin Dufty, Policy & Research Manager, St Vincent de Paul Society