Vinnies Brisbane Helpline, staffed by hard working and caring volunteers, receives hundreds of calls a day connecting people in need with help and support.
Calls for assistance are taken by volunteers with calls varying widely, based on the situations and needs of the callers.
Inspired by his sense of social justice and a desire to help others, volunteer Daniel has manned the Helpline phones for the past two years.
“I enjoy giving back to the community and helping people who are doing it tough in their time of need,” he says.
Daniel said one particular call he took in 2017 is a good example of the different ways the volunteers at the Helpline can make a difference.
“Last year I took a call from a woman who was experiencing domestic violence. Her story struck a chord with me as her background in life was that of an everyday woman who had ebbed and flowed through the trials and tribulations of life,” he says.
“I was able to arm her with lots of information regarding services available to women like herself going through similar situations.
“We spent a good hour on the phone talking about life and helping her with a home visit and as much possible assistance to get her out of her current situation.
“Her story has always stuck with me and I hope that after our phone call, this lady felt a renewed sense of hope and possibility through the good works and efforts of our Brisbane Helpline.”
For a full copy of Making a Difference - Autumn 2018 please click here
To donate to the Vinnies Autumn Appeal 2018 please click here