Vinnies and Coronavirus: Answering Your Questions

Wednesday 20 May 2020

As an organisation working with vulnerable members of the community, we are always mindful of the health and safety of the people we assist. We’re also committed to the wellbeing of our members, volunteers and staff as well as our customers.

How is Vinnies NSW responding to the COVID-19 pandemic?

We are continuing to provide assistance to people experiencing hardship and disadvantage during this difficult time. The impact of COVID-19 has caused the society to adapt the way we deliver service, based on the latest advice provided by health and government officials. If you require assistance, please call us on 13 18 12.

All Vinnies NSW staff who can work from home have been advised to do so. There are certain teams who will continue to work onsite in our essential services, including crisis accommodation and food supply services. Alcohol and other drug services continue to deliver service externally through phone and online.

Where our services remain open, we are taking all necessary measures to ensure they are safe.

Will Vinnies NSW continue to operate its services and shops?

Vinnies NSW continues to assist people in the community who are experiencing poverty, homelessness and disadvantage. Currently our essential services remain open wherever it is safe and possible, in line with the latest advice from government and health authorities.

The majority of our Vinnies Services have adapted to the current challenges by delivering service through phone and online measures. Some services have implemented changes such as restricted hours and reduced program activity.

Most Vinnies Shops remain temporarily closed; we are beginning to re-open select sites throughout the state with reduced hours and social distancing measures in place. We are regularly updating the list of Vinnies Shops open for business.

People can continue to donate goods at eight Donation Stations in the Sydney metro area, select Hotels Have Hearts venues throughout Sydney and NSW, as well as all charity bins in regional areas. We ask that people do not dump items outside shops if bins are full.

For the time being, we have ceased visiting people in their homes, while Vinnies Support Centres (Hubs and Community Service Centres) are closed to walk-ins. We are continuing to support people through phone contact and arranging for food and household essentials to be dropped off to those in need.


We are determined to be there for people in need during this difficult time.

To access support call 13 18 12.



Are Vinnies Shops in NSW accepting donations?

The majority of our Vinnies Shops remain temporarily closed throughout the state. We are beginning to re-open select locations – refer to the list of Vinnies Shops updated regularly.

In response to feedback from our customers and supporters who would still love to donate to us, we’ve launched our Donation Stations across Sydney. Each of these donation drop-off points are now ready to accept quality donations of clothes, bric-a-brac, books and household items. People can also donate at select Hotels Have Hearts venues across Sydney and NSW.

Donations to our charity bins are still being regularly collected. We ask that people do not leave items outside, if bins are full please come back later. If you have furniture you would like to donate, please send your enquiry to

Can Vinnies help people who have been impacted by COVID-19?

Yes. We are still operating our day-to-day services, including providing food, clothing, household items and financial assistance for people struggling to get by.

If your personal situation has been impacted the best way to reach out for our support is to call us on 13 18 12.

During this time we ask that you consider making a financial donation to the Vinnies COVID-19 Winter Appeal to ensure that we can support the growing number of people seeking assistance.