The safety of our people, marginalised people and our valued customers, is our priority. We are working closely with experts as well as the World Health Organisation and the Department of Health to inform our approach. 

Vinnies centres are essential for raising funds we use to support the most vulnerable in our community. As the COVID-19 situation unfolds, more and more people will be turning to us for help and we must be able to meet the need. For this reason we want to keep as many centres open as possible.

Some of our shops remain temporarily closed, with resources shared across the remaining open centres. 

Our people have been empowered with relevant information and guided on personal hygiene and preventative measures. We have increased the number of hand sanitisers in shops and all our premises are cleaned thoroughly every day. We are asking people to stay at home if they are unwell, or if they have been in contact with a confirmed case of COVID-19. 

It is a condition of entry to our shops that people remain 2 metres apart from each other, and that they proceed to the front counter upon entry to use hand sanitiser before continuing to shop. Each shop is adhering to a strict maximum number of people within the centre, and this number is posted on the front of the shop. 

We have issued a clear direction to all our people that if they have any pre-existing conditions (auto-immune diseases, poor health, cancer treatments, heart or lung conditions etc), as well as, if they are in the most affected age group (60+), they are advised to stay away from all work/activities associated with Vinnies. 

Should a confirmed case of Coronavirus present in our organisation we have a plan in place that guides our response, based on the advice of health authorities. In our shops this includes, among other things, specialist cleaning of our stores, and isolation protocols. If circumstances require, we will close a shop to protect our customers and people.

Vinnies in the Canberra/Goulburn region will not be able to collect or deliver furniture for the foreseeable future.

Shops in our region that are currently closed:

•    Narrabundah
•    Lake Cargelligo
•    Braidwood
•    Goulburn

•    Crookwell

Are we accepting donations?

We know many people have been using this period of time to clear out their homes and so may have many donations for us. We are grateful for people thinking of us for their donations, but ask for people’s understanding that we may not be able to accept all donations at this time.

Shops that are open are accepting donations. However, each shop has different storage capacity, and therefore may have to restrict donations to allow for the 72 hours quarantine time donations must remain before being sorted. 

There are therefore times when we have to slow down our acceptance because the quarantine time is creating space constraints.