Emergency Relief Helpline

“Volunteering on the Helpline keeps me in contact with others, builds on my skills and I feel I get more from volunteering than I give”

The Emergency Relief Helpline is often the first point of contact for many of the people we serve. Staff and volunteers are available five days a week (Monday – Friday) to take calls from people in need within Canberra and Queanbeyan. Volunteers assist with recording details of requests onto the Helpline database for distribution to Conferences (home visitation volunteer groups) for actioning. They also assist with a variety of administration tasks to assist in meeting desired outcomes.

For over 180 years, Emergency Relief and Home Visitation has remained the core work of the Society. Inspired by the Society’s founders in 1833, our conference members (volunteers) continue to visit people in their homes or within Vinnies centres to provide support, friendship and material assistance. Conferences are the core group that gather together in prayer and friendship as they respond to calls for help from those in their local area. This help is directly related to the specific needs of the individual, and can include, among other things, assistance with food, utility bills, clothing, education support, or connection to services.

• Volunteers must be 18 years and over. 
• All volunteers must have a Working With Vulnerable People card (WWVP).
 Additional checks may also be required, including a National Criminal History Check, and/or reference checking.

For more information, contact our Volunteer Coordinator on 02 6234 7348 or volunteer.cg@vinnies.org.au or register your interest here 

Things you should know     Register your interest now