Brisbane Helpline

Want to find a local contact to receive help in your area? Head to the Vinnies Queensland portal to find services in your local area.

Telephone 3010 1096
Monday to Friday 8:30am – 4:30pm
Furniture Donations Line – 1300 551 894 
Monday to Friday 8:30am – 4:30pm                                                                                     

We welcome your donations, they are offered to those struggling to make ends meet.

What is the Helpline?
Our friendly staff and volunteers at the Helpline will put you in touch with our home visitation experts where support may include the following; assistance with a food parcel or a food voucher, clothing, furniture, budget support, possible financial assistance, information and advocacy.

Who can access the Brisbane Helpline?
Our service is available to everyone; low income earners, unemployed, singles, families, migrants & refugees. If you are in need for any reason please contact us for assistance.

Where is the helpline located?
This is a phone service only for the Brisbane Metropolitan region.

Once our operators have taken some personal details and ascertained your needs we will arrange for a home visitation from our volunteers.

What are the benefits of accessing the Helpline?
There are times when it all gets a bit too much; all the bills have arrived at once, the kids need school shoes, you have just lost your job or illness has left you low.

The Society offers a hand up in difficult times and is a transition service to help get you back on your feet.

Can I volunteer for the Helpline?
Yes, please call 3010 1000 or

Material Donations

  • New or used clothing
  • Bric-a-brac
  • New and used furniture in good condition
  • Books in readable condition
  • Mattresses (no tears or stains)
  • For other items please check with the operator.
  • In all cases drivers make the final decision as to suitability of goods
  • Drivers will not collect where access is considered too difficult or dangerous
  • All small items must be bagged or boxed
  • In general we do not accept electrical items but please check with the operator. 


Other Queensland Regional Helplines

Tel: 5541 2235.  Mon, Tues, Thurs10am-12pm and 1pm-2:30pm

Tel: 3287 3334 or 3287 3788. Mon to Fri 9am-1pm 

Bribie Island
Tel: 3408 3747. Answering machine in operation 7 days per week

Tel: 3010 1096. Mon to Fri 8.30am – 4.30pm

Tel: 4151 5455. Mon, Tues, Thurs 9am – 12pm

Tel: 5495 7017. Mon, Wed, Thurs, Fri 9am-12pm

Tel: 4033 8333. Mon to Fri 9am – 12pm

Deception Bay
Tel: 3203 0879. Mon, Tues, Wed, Fri 9:30am-12pm

Gold Coast
Tel: 5561 4702. Mon to Fri 8.30am – 3.30pm

Tel: 5482 2737. Mon, Wed, Fri 12am – 3pm

Inala Family Support Centre
Tel: 3714 6300.Mon, Wed, Fri 9:30am-12pm then 1pm-2:30pm

Ipswich Community Support Centre
Tel: 3812 2055. Mon, Wed, Fri 9am-12pm

Tel: 0417 512 238
Answering machine in operation 7 days per week

Margate/Woody Point
Tel: 3284 3889. Mon to Fri 11am-1pm

Tel: 4123 5460.

Tel: 3284 2883. Mon to Fri 10am-1pm

Tel: 4927 6026. Mon, Tues, Thurs, Fri 9am – 1pm

Tel: 4699 5200. Mon to Fri 9.30am – 12pm / 1pm – 2.30pm

Tel: 4721 2030. Mon to Fri 9am – 12pm

Lowood / Esk / Gatton / Fernvale
Tel: 0408 667 902. Mon to Fri 3.30pm – 4pm. Leave message & member will contact to arrange visitation