What is North Coast Settlement Service?

Our mission is to assist humanitarian entrants and eligible migrants to become self-reliant and participate equitably in Australian society as soon as possible and thereby minimise their longer-term reliance on social services.  We assist newly arrived migrants to participate in the broader community, and to develop a shared purpose and a sense of belonging.  We also aim to encourage the broader community to be responsive to the needs of emerging communities. Our program focuses on providing settlement support for eligible clients to promote economic and personal wellbeing, independence and community connectedness.  These services can also facilitate pathways to learning English, engage in education and employment readiness.


NCSS receives funding from Department of Social Service – Families and Communities Programme – Settlement Services Programme.


Activity Details

Casework/coordination and delivery of services - Provide settlement related information, advice, advocacy or referral services to eligible clients to become self-reliant and equip them with settlement life skills to operate independently and access mainstream services as soon as possible after arrival.  We do this through the provision of casework, promotional activities, Information sessions and workshops, Relationship building and collaboration, settlement related and mainstream services (Government and non-Government).

Community Coordination and Development – Provide assistance to eligible clients to make social connections and participate in their communities.  This may be achieved by providing consultations and forums, mentoring and training, maintaining a strong rapport with key community leaders and where possible identify future community leaders, cultural awareness training, settlement support groups etc.  NCSS also convenes two multicultural interagency groups (Coffs Harbour and Lismore incorporating surrounding areas)

Youth Settlement Services – Provide support service to eligible young migrants/former refugees through the provision of casework, linking with sporting and leisure activities, homework support, establishing and facilitating youth groups etc.


Who can access and benefit from this service?

Permanent residents who have arrived in Australia in the last five years as Newly arrived refugees/humanitarian entrants; and/or family stream migrants with low English proficiency; and/or dependants of skilled migrants with Low English Proficiency.  Services may also be directed to selected temporary resident (Prospective Marriage and Provisional Partner visa holders and their dependants) who have arrived in the last five years and who have low English proficiency; and newly arrived communities which require assistance to develop their capacity to organise, plan and advocate for services to meet their own needs and which are still receiving significant numbers of new arrivals. 


Where Is North Coast Settlement located?

We have two offices, one in Coffs Harbour and one in Lismore.  We deliver services in Coffs Harbour, Clarence Valley and Richmond-Tweed areas.  Outreach service locations include Grafton, Yamba, Maclean, Casino, Murwillumbah, Tweed-Heads South, Kyogle, Byron Bay, Ballina, Mullumbimby and Kingscliff.  Please phone Coffs Harbour or Lismore office to arrange an appointment in outreach locations.


Can I volunteer for this service?

Please contact us directly and we will send you a volunteer application form including Police check and Working with Children requirements form for your completion.  We will then arrange a short interview to talk through the full range of opportunities available for volunteering to help ensure you have a meaningful and valuable experience working with us.


How can I find out more?

Phone or contact our offices:

The Community Village, 22 Earl Street, Coffs Harbour 2450: 02 56121370

84B Magellan Street, Lismore: 0266980510


Domestic and Family Violence Modules

The following videos were generously shared by Cumberland City Council and have been translated by North Coast Settlement Service into local languages used by refugees living on the North Coast. They are part of an initiative by St Vincent de Paul Society to equip and empower humanitarian entrants and migrants and their communities to better identify and support women in situations of domestic and family violence.


Module 1


Module 2


Module 3


Module 4



Module 5