What is Family Services?
The Family Services program provides outreach support services to families in the Australian Capital Territory (ACT) that are currently at risk of, or experiencing, homelessness. The aim of the service is to support participating families to access and maintain safe, secure, independent and affordable housing.

Services are provided in a form of case management and address individual factors contributing to the risk of homelessness, with a strong focus on the needs of the children and the family unit. Holistic, person-centred case plans utilise trauma informed approach, and support independent decision making through provision of relevant information and referrals, advocacy, positive role modelling and strengthening life skills.

Eligible families are offered temporary transitional accommodation.

Who can access this service?
Any family that is currently or at risk of homelessness. We define a family as anyone, single mother, father or couple with at least one dependent child in majority care. Our main focus is providing accommodation and support to families with an emphasis on the safety, well-being and development of children.

Where is the service located?
Our office is located in Deakin, however the program has properties and provides support across the entire ACT.

Who benefits from the Family Support Services?
Family support is based on creating therapeutic relationships between our staff and guests. This relationship leads to self-empowerment and growth through and beyond the family’s crisis. The service actively works with the wider homelessness community and external agencies such as schools, community hubs, and relevant government agencies.

All referrals for accommodation and support are required to come from Onelink, the centralised intake point for all homelessness services in the ACT, who can be contacted on 1800 176 468. 

How can I find out more about Family Services?
Phone: 6234 7381
Email: info.cg@vinnies.org.au