How can I get bushfire help from Vinnies?

The best way to reach us is to call 13 18 12. We’ll put you onto your nearest Vinnies volunteers or staff. We’re also present in various Vinnies locations in bushfire-affected communities.

Is it safe to donate to Vinnies?

Yes. The Vinnies website is a secure platform for making donations using a credit card or PayPal.

You can also donate over the phone on 13 18 12 or in-store at our Vinnies Shops.

We respect the privacy of our donors and protect your personal information.

How will Vinnies use my donation?

Every cent donated directly to the Vinnies Bushfire Appeal is used to support people and communities devastated by the fires. Your generous contribution will be used to provide:

  • emergency financial assistance
  • essential items such as food and clothing
  • crisis accommodation when homes are destroyed or damaged or when people are evacuated, and
  • critical emotional support to help get people back on their feet.
Are administrative fees taken out of my donation?

No. Vinnies does not take any administrative fees from donations to emergency appeals. The entire amount of your donation to the Vinnies Bushfire Appeal goes to those in need.

Our retail shops and other activities create valuable funds for our services and cover our costs when responding to emergencies like this bushfire crisis.

The contribution of our thousands of volunteers keeps costs down.

Why can’t donated funds be spent immediately?

The process of assessing people and establishing their needs takes time. We understand the community’s expectations that funds are distributed as quickly as possible. However, we also know that proper assessment and planning for people’s needs in the weeks and months ahead is critical.

People do not recover from a disaster quickly. We need to be there to help them through the difficult journey ahead. We work as fast as we can to get funds to the areas affected. The process for getting a cash payment from us is very simple.

Does my money actually go to the people affected by the fires?

Yes. All funds donated to the Vinnies Bushfire Appeal are used to support people affected by bushfires in Queensland, NSW, the ACT, Victoria and SA. Mostly this is in the form of direct cash transfers to their bank accounts. They are then in a position to arrange for repairs, temporary accommodation, or other necessities during the bushfire crisis.

Are you using Vinnies Bushfire Appeal funds for other emergencies?

No. Every dollar donated to the Vinnies Bushfire Appeal is being spent on this season’s bushfire crisis, here in Australia (specifically, in Queensland, NSW, the ACT, Victoria and SA). We are not saving your donations for future emergencies or any other good works.

How much assistance have you provided to bushfire communities so far?

We are providing regular updates through our national news page, as well as news pages for each affected state and territory. We’re distributing funds each day and won’t stop until every dollar is put to good use.

Will I get a donation receipt?

Yes – if you give us your mailing address while donating online or over the phone, we will mail you a tax-deductible donation receipt. Otherwise, we can email you a digital receipt.

Is my donation tax deductible?

Yes. Vinnies operates in every state and territory. Each of these organisations is endorsed by the Australian Taxation Office as a deductible gift recipient. This means that donations of $2 and over are tax-deductible. Each Vinnies organisation can issue a tax-deductible receipt. Remember to save your receipt for tax time. The Australian Charities and Not-for-profit Commission regulates Australia’s charities.

Can I drop my clothes/blankets/furniture/mattress off for you to send to people affected by the fires?

At this point, the best way to support people affected by the bushfires is to make a financial donation.

Transporting material goods to emergency zones comes at a cost.  If fires are still burning, there can also be complications arising from road closures and changed conditions. Where at all possible, purchasing items locally in an affected area is a much better option, as it supports the local economy and small businesses.

If you’d like to donate goods, please consider donating to a Vinnies Shop outside the fire-affected areas. Funds raised from the sale of items in-store go towards supporting people in need.

Can I donate money in my local Vinnies Shop?

Yes, you can – thank you for your support. Find your nearest Vinnies Shop here.