Box Hill Call Centre

WELFARE ASSISTANCE: 1800 305 330 (VICTORIA ONLY)  |   Monday-Friday, 10am-3pm

The St Vincent de Paul Society’s Call Centres receive welfare requests for assistance with material aid.

The Box Hill Call Centre is staffed by volunteers and services the Melbourne metropolitan conferences, receiving over 300 calls daily.

Its purpose is to assist the work of local groups, called conferences, by:

  • Receiving and accurately recording all requests for help
  • Passing on all requests promptly to the correct conferences
  • Answering queries from callers regarding response times

The Call Centre is a necessary contact point for making the Society accessible to people in need.